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About us
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We provide essential services that support better customer experience
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Meet RDG's Executive Chair, CEO and executive team.
Meet the executive team
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rst@raildeliverygroup.com
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Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Providing data sources
Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
Customer ticket sales
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Real-time train journey information
Live updates and status for your rail journeys
Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
Booking and managing seats across the rail network
Passenger Demand Forecasting Scheme
Research into demand forecasting issues
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
Booking and managing seats across the rail network
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Railway acts to protect passengers and staff with new powers to ban repeat offenders
New digital PlusBus ticket enables seamless rail and bus travel
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
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For Non-Safeguarded Employees
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Rail Staff Travel home
Status Pass Renewal 2026
26 May 2026
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status Pass. The preparations for t…
14
May
Days Out Guide top offers for May
With school half-term and the second May Bank Holiday weekend coming up, now’s a great time to take advantage of the am…
14
May
New FIP member – KMŁ Koleje Małopolskie
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around…
30
Apr
Discounted travel on Red Funnel Ferries
From 1 May 2026, discounted travel is available on Red Funnel Ferries services from Southampton to Cowes on the Isle of…
View all news
Replacement cards forms
Replace lost, stolen, damaged or faulty cards
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Add or declare a spouse, partner or child
Residential travel, season ticket application forms
Request season tickets and residential passes
International travel forms
Apply for International Travel facilities
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Update name, address, contact info or status
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
See all our contact details
Railway Pensions
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0800 012 1117
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European rail staff travel information
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Criteria for eligible family members
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Useful Information
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Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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- Approved Codes of Practice and Guidance Notes
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- - Schedule 8 Recalibration Working Group
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Documents
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pdf
RDG response to DfT Hendy report consultation
( pdf )
(1420 downloads)
18th Mar 2016
pdf
RDG response to HM Treasury National Infrastructure Commission consultation
( pdf )
(1368 downloads)
17th Mar 2016
pdf
RDG response to ORR consultation: Charging framework for the Heathrow spur
( pdf )
(1443 downloads)
10th Mar 2016
pdf
RDG response to Transport Scotland consultation towards Scotland’s rail freight strategy 'Delivering the Goods'
( pdf )
(1530 downloads)
22nd Jan 2016
pdf
RDG response to DfT rail regulation call for evidence
( pdf )
(1579 downloads)
21st Jan 2016
pdf
RDG submission to the Shaw Review
( pdf )
(1307 downloads)
11th Dec 2015
pdf
RDG response to the Valk review into planning and timing of engineering works on the GB rail network
( pdf )
(1463 downloads)
09th Jun 2015
pdf
RDG response to ORR review of economic enforcement policy
( pdf )
(1303 downloads)
27th Feb 2015
pdf
Input paper to the EC: Tendering for PSO contracts
( pdf )
(1366 downloads)
24th Feb 2015
pdf
Rolling Stock Strategy Steering Group response to the ORR review of the rolling stock leasing market investigation order 2009
( pdf )
(1724 downloads)
16th Feb 2015
pdf
Planning Oversight Group response to the Public Bill Committees Scrutiny Unit call for written evidence: Infrastructure Bill (HL)
( pdf )
(1319 downloads)
15th Jan 2015
pdf
RDG response to consultation on the London Infrastructure Plan 2050
( pdf )
(1521 downloads)
28th Oct 2014
pdf
RDG response to BIS/DECC consultation on eligibility for EMR CfD exemption & RO FiT compensation
( pdf )
(1341 downloads)
21st Oct 2014
pdf
National Rail Enquiries response to ORR consultation on Real Time Train information
( pdf )
(5092 downloads)
24th Mar 2013
pdf
ATOC's submission to the ORR consultation on transparency
( pdf )
(1769 downloads)
05th Dec 2012
pdf
ATOC response to ORR/DfT consultation on the role of the regulator
( pdf )
(1429 downloads)
20th Mar 2012
pdf
ATOC submission to the Cabinet Office public consultation "Making open data real"
( pdf )
(1482 downloads)
31st Oct 2011
pdf
ATOC response to consultation on High Speed Rail: investing in Britain's future
( pdf )
(1548 downloads)
01st Aug 2011
pdf
ATOC response to DfT consultation on the future of franchising
( pdf )
(1513 downloads)
13th Mar 2010
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